Dell confirms its SupportAssist software causes Windows BSOD crashes

Dell confirmed that its SupportAssist software is causing blue-screen crashes on some Windows systems following a wave of user reports about random reboots affecting Dell devices since Friday.

Metro Mitigation steps

For non-Intuned systems, a BigFix fixlet to remove Dell Support Assist will be automatically applied to Metro systems. A restart may be required.

For Intuned systems, all Metro systems have had a remediation script applied that will remove Dell Support Assist. A restart may be required.

Reach out to [email protected] if you have questions or if you run into any issues.